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Delivery Management For NESTU

NESTU is a fast-growing pet healthcare company based in the MENA region (Middle East and North Africa). They operate in both B2B and B2C models, offering veterinary products and wellness supplies through their online platform. With expanding demand across the region, NESTU required a smarter, more scalable way to manage its order fulfillment and warehouse coordination processes.

Company Name

NESTU

Location

Dubai, UAE

Industry

Pet Healthcare

The Challenge

    Before working with Micra Digital, NESTU faced a significant operational hurdle: Each time an order was placed through their website, the team manually emailed the order details to the warehouse for processing.

    This manual system created several problems:

    • Delays in dispatch due to communication lags
    • Difficulty in tracking available stock in real time
    • High chances of missed orders
    • Limited scalability for handling large order volumes

    As their customer base grew, it became clear that this workflow would hinder growth and lead to inefficiencies in their supply chain.

Requirements

To address their challenges, NESTU needed:

  • An automated system that instantly notifies the warehouse of incoming orders.
  • Live inventory tracking to avoid stockouts or overbooking.
  • A process for generating e-way bills easily.
  • A solution that integrates directly with their existing e-commerce operations.

The Solution

Micra Digital developed a fully customized order management system for NESTU, integrated with Odoo ERP. Here how we solved their problem:

  • Real-Time Order Notification: As soon as an order is placed on the website, the system automatically notifies the warehouse, removing the need for email communication or manual checks.
  • Stock Availability Check: Warehouse staff can instantly view product stock levels, allowing them to confirm, pack, and prepare shipments faster.
  • Automated E-Way Bill Generation: Once the dispatch is confirmed, the system automatically generates an e-way bill, reducing paperwork and ensuring compliance with local transport regulations.
  • Smooth Backend Integration: All backend operations from order placement to dispatch are now handled within Odoo ERP, eliminating disconnected tools and processes.
  • Results

    With Micra Digital custom-built ERP solution in place, NESTU experienced measurable improvements across its operations:

    Faster Order Processing
    Faster Order Processing

    Automated workflows eliminated communication delays, improving fulfillment speed.

    Inventory Accuracy
    Inventory Accuracy

    Real-time stock visibility ensured that the warehouse only dispatched what was available, reducing missed orders and customer complaints.

    Reduced Manual Work
    Reduced Manual Work

    Employees no longer needed to manually email or track inventory, allowing them to focus on customer support and business development.

    Scalability
    Scalability

    The system is now built to scale, capable of handling higher-order volumes without adding manual effort or complexity.

    The Impact

    40%

    faster order dispatch

    60%

    reduction in manual communication

    80%

    Improved warehouse accuracy

    Looking to Scale Your E-commerce and Warehouse Operations?

    Let Micra Digital build the right ERP solution for your business.

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