Decobec Inc. is a Canadian-based company specialized in bathroom accessories. They provide high-quality products, including faucets, sinks, bathtubs, and other accessories, that meet both functional and aesthetic needs. With a growing customer base and increasing service demands, Decobec Inc. needed an efficient solution for managing its scheduling system for interventions (appointments).
Company Name
Decobec Inc.
Location
Canada
Industry
Bathroom Accessories
Decobec faced a challenge in managing its intervention scheduling efficiently.
They needed a way to automate the scheduling of interventions with their field staff and customers through the AntsRoute system, which is a platform specializing in route optimization and scheduling.
Their existing Odoo CRM system was handling customer relations and sales, but there was no specific process to schedule interventions directly from the CRM into the AntsRoute API, which was causing delays and inefficiencies in their operations.
Decobec wanted an easy integration that would allow them to manage the scheduling process without manual intervention.
The key requirements for this project included:
To meet Decobec’s needs, we at Micra Digital developed a custom integration module in their existing Odoo CRM platform. Here’s how we approached the project:
We successfully delivered the expected results within the set timeline, meeting all client expectations. Our skilled team of engineers addressed their requirements, providing real-time solutions along with dedicated ongoing support and maintenance. Our collaboration with Decobec Inc. has been a long-term partnership, and we continue to play an active role in improving their business operations.
Increase in Sales
Increased Productivity
Improvement in Customer Experience
The integration between Odoo CRM and AntsRoute provided immediate results for Decobec Inc.
The most significant improvement was the reduction in manual work required to schedule interventions. Customer service representatives could now schedule and update interventions directly from Odoo CRM without needing to enter the same data twice.
With real-time updates and automated synchronization between the systems, the scheduling process became more efficient, resulting in fewer delays and errors. This allowed the team to focus more on customer interactions rather than administrative tasks.
By eliminating the need for manual entry in multiple systems, the risk of data entry errors was significantly reduced. The system’s error-handling capabilities also ensured that any issues were flagged immediately for resolution.
Customers received faster service as interventions could be scheduled, updated, or canceled more efficiently. The integration also provided Decobec’s team with better visibility of upcoming appointments, allowing them to provide more accurate information to customers.
The custom module was built with scalability in mind, meaning Decobec can easily adjust or expand the system as its business continues to grow.
Automating the scheduling process saved a significant amount of time, enabling employees to focus on higher-value tasks, and improving overall operational efficiency.
Let’s integrate Odoo CRM with AntsRoute and take your business operations to the next level.
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